We have lately changed, release 4.9 or later, the way paid invoices can be credited. If you want to credit a closed (paid in full) invoice please proceed as follows:
| Description | |
|---|---|
| When crediting a paid invoice two options will be made available:
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| Let's start with the option (1) example - payments will be kept at the credited invoice for later refund | |
| The invoice has already been closed (the customer paid cash) but we need to raise a credit note. |
| The >>General settings help setting the credit note date and to decide about printing the credit note straight away or not. |
| By moving to >>Payments we choose the first option - "payments will be kept at the credited invoice for later refund". This simply means that payments will remain attached to the credited invoice and that we can refund them any time later. |
| After crediting the invoice the status of the credited invoice will change to "Credited". The second entry with the status "Credit" will be the credit note. Please note that there will be a - £200.00 payment still attached to the credited invoice. This is the original payment you can now refund the customer with. |
| The credited invoice will have two separate bookings:
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| The credit note will have one separate booking:
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| The payment information about the credited invoice, as seen on the customer file, will be displayed as follows:
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Achtung Möchten Sie die Auszahlung unabhängig der Einzahlung ausgeben (geht nur bei Bar als EC bzw. EC als Bar), muss dies vor dem eigentlichen Storno in den Filialketten (1) aktiviert werden (Filialverwaltung → Filialkette → Zahlungen) über die Option 'Zeige Storno Optionsdialog für Bar/EC-Zahlungen'. Starten Sie nach dem speichern AMPAREX neu. | |
| Hinweis Soll auf der stornierten Rechnung der Hinweis STORNIERT erscheinen, muss an der entsprechenden Dokumentvorlage in den Stammdaten das 'Wasserzeichen Storno' als Hintergrundbild hinterlegt sein. |
